Shipping
Shipping FAQ's
How Do I Track My Purchase?
Navigate to your order details and you should see a tracking number available for your purchase.
USPS Tracking:
1. Visit the USPS Tracking Page:
Click here to go to the USPS tracking page.
2. Enter Your Tracking Number:
Input your USPS tracking number in the designated field and click "Track."
3. Detailed Tracking Information:
Get real-time updates on your package's location and estimated delivery date.
UPS Tracking:
1. Navigate to the UPS Tracking Page:
Access the UPS tracking page by clicking here.
2.Enter Your Tracking Number:
Type in your UPS tracking number and hit "Track."
3. Comprehensive Tracking Details:
Explore detailed information, including package status, transit points, and delivery predictions.
FedEx Tracking
1. Go to the FedEx Tracking Page:
Click here to reach the FedEx tracking page.
2. Input Your Tracking ID:
Enter your FedEx tracking ID and select "Track."
3. Stay Updated on Your Shipment:
View the latest updates on your package's location and expected delivery time.
My Package Says Delivered But I Don’t Have It, What Should I Do?
If your package shows as delivered but you can't locate it, here are some steps you can take:
1. Check Your Surroundings: Ensure that the delivery wasn't placed in a less obvious location, like behind a plant, under a mat, or in a nearby mailbox.
2. Verify the Address: Double-check the delivery address on your order confirmation to make sure it matches your current location.
3. Ask Neighbors: Inquire with neighbors to see if the package was mistakenly delivered to the wrong address or if they received it on your behalf.
4. Contact the Carrier: Reach out to the shipping carrier (e.g., USPS, UPS, FedEx) as they might have additional information about the delivery. Provide them with your tracking number and details about the issue.
5. Check with the Us: Contact us as soon as you can't locate your package. We may have additional resources and can assist in tracking down the package.
6. File a Claim: If the package is still missing after following the above steps, consider filing a claim with the shipping carrier. They may initiate an investigation to locate the package or offer a refund.
Remember to act promptly, as there are often time limits for reporting missing packages.
Are All The Items On Your Store Available For Shipping?
Most items on our online store are available for shipping, offering the convenience of doorstep delivery. However, please note that some specific items may be designated for local pickup only. This information is clearly indicated on the product page. If you prefer the convenience of having your items shipped, simply browse through the available options, and enjoy the ease of online shopping. For items marked as 'local pickup only,' please contact us to organize a pickup within Connecticut.
My Purchase Arrived Damaged, What Should I Do?
If your package has arrived damaged, follow these steps to address the issue:
1. Document the Damage:
Take clear photos of the damaged package from multiple angles, including any visible damage to the contents inside.
2. Check Contents:
Open the package and inspect the contents. If any items inside are damaged, take pictures of those as well.
3. Contact the Carrier:
Reach out to the shipping carrier (e.g., USPS, FedEx, UPS) as soon as possible. Provide them with the tracking number and details of the damage. They will guide you on the next steps.
4. File a Claim:
If the carrier is responsible for the damage, they will initiate a claims process. Follow their instructions to file a claim, providing all necessary documentation such as photos, receipts, and any other relevant information. We can also file a claim on your behalf.
5. Contact Us
Please inform us as soon as the damage is detected. We have our own process for handling such situations and may assist you in resolving the issue.
6. Keep All Documentation:
Maintain a record of all communication with the carrier and the seller. This includes emails, claim forms, and any other relevant documents.
7. Be Patient:
The resolution process may take some time. Be patient and follow up with the carrier or seller as needed to ensure that your claim is being processed.
Remember, quick and thorough documentation is key to resolving the issue efficiently.
Do You Include An Invoice Or Packing Slip With Your Shipments?
In most cases, we do not include an invoice or packing slip inside the package. However, if you would like a copy of the invoice for your records, you can request one at the time of purchase or by contacting us after your order is placed. We’ll be happy to provide it electronically or include it with your shipment upon request.
What Shipping Carriers Do You Use?
We ship orders using USPS, UPS, and FedEx to ensure fast and reliable delivery. The carrier is chosen based on the best option for your location, package size, and delivery speed. You’ll see your tracking number once your order ships so you can follow it every step of the way.
Payments
Payment FAQ's
Does PayPal Offer Protections For Buyers?
Yes. PayPal provides Purchase Protection for eligible transactions. This means if you don’t receive your item, or it arrives significantly different from what was described, you may be eligible for a full refund of the purchase price plus original shipping costs. To qualify, you must complete your purchase through PayPal and follow their dispute resolution process within the required timeframe.
Do You Charge A Fee To Use Apple Pay?
No — we do not charge any additional fees to use Apple Pay. You’ll pay the same price as you would with any other payment method, and your purchase will still qualify for all discounts, promotions, or rewards.
How Does eBay Protect Buyers?
eBay protects buyers through their eBay Money Back Guarantee. If an item doesn’t arrive, arrives damaged, or isn’t as described in the listing, buyers are eligible for a full refund — including the item price and original shipping cost. eBay also monitors transactions for fraud and provides secure payment processing to help keep your information safe.
Conditions
Condition FAQ's
How Can I Find Out The Condition Of A Product Before Purchasing It?
We clearly list the condition of every item (New - Factory Sealed, New, Used - Like New, Used - Very Good, Used - Good, or Used - Fair) in each product description. For used items, we provide detailed notes so you know exactly what to expect. All products are fully tested and are backed by our return policy for your peace of mind.
I Ordered A Product And It Came In A Different Condition Than Described In The Listing, What Should I Do?
We do our best to ensure our products are carefully inspected before being listed for sale. In the rare occurrence your product arrives in a different condition than what was listed, please contact us immediately and we'll work with you on a quick resolution.
I Bought A Brand New Item, Opened It, And Now I Need To Return It, What Can I Expect?
If you return a brand new item that has been opened, inspected, or shows signs of use, a 25% - 50% restocking fee may apply. This fee helps cover the reduced resale value and handling costs. To avoid restocking fees, items must be returned in their original, unopened condition. We always recommend reviewing our full return policy before sending your item back.
Returns
Return FAQ's
How Many Days Do I Have To Open A Return?
You have 30 days from the delivery date listed on your tracking information to open a return. This gives you plenty of time to receive your order, check it out, and make sure it’s just what you wanted. If for any reason it’s not the right fit, you’ll be covered within that 30-day window.
Where Will I Receive My Refund?
Your refund will be sent back to the original payment method used for your purchase. For example, if you paid with a credit or debit card, the refund will appear on that same card. If you used PayPal or another digital wallet, the funds will return to that account. Please note that processing times may vary depending on your bank or payment provider.
Is There A Restocking Fee?
To keep our business functioning and to prevent a misuse of our return policy, any items that are sold as "New" and returned opened, used or modified in any way from its original state, a 50% Restocking Fee may apply.
Products
Product FAQ's
How Do I Know The Condition Of The Product I Want To Purchase?
Each product listing includes a detailed condition description so you’ll know exactly what to expect before purchasing. We clearly state whether an item is New, Used – Like New, Used – Very Good, along with any relevant notes about cosmetic wear, functionality, or missing accessories.
How Do You Ensure The Authenticity Of The Products Available For Sale?
We stand behind a 100% Authenticity Guarantee. Every item we list goes through a multi-step verification process:
- Model/UPC/serial checks: We match model numbers and UPCs to the manufacturer’s catalog and record serials. For phones/wearables, we verify IMEI/ESN and run OEM diagnostics.
- Hands-on inspection & testing: Open-box and used items are function-tested; accessories and firmware/part numbers are confirmed.
- Packaging & labeling review: We inspect seals, holograms, date codes, and other brand identifiers to confirm originality.
- Chain-of-custody documentation: We photograph serials/packaging and use tamper-evident seals when appropriate. Items that don’t pass are never listed.
Our Promise: If you ever have a concern about authenticity, contact us. We’ll review immediately and arrange a hassle-free return with a full refund if the item is not genuine.