Shipping FAQ's

How Do I Track My Purchase?

Navigate to your order details and you should see a tracking number available for your purchase.

USPS Tracking:

1. Visit the USPS Tracking Page:
Click here to go to the USPS tracking page.

2. Enter Your Tracking Number:
Input your USPS tracking number in the designated field and click "Track."

3. Detailed Tracking Information:
Get real-time updates on your package's location and estimated delivery date.

UPS Tracking:

1. Navigate to the UPS Tracking Page:
Access the UPS tracking page by clicking here.

2.Enter Your Tracking Number:
Type in your UPS tracking number and hit "Track."

3. Comprehensive Tracking Details:
Explore detailed information, including package status, transit points, and delivery predictions.

FedEx Tracking

1. Go to the FedEx Tracking Page:
Click here to reach the FedEx tracking page.

2. Input Your Tracking ID:
Enter your FedEx tracking ID and select "Track."

3. Stay Updated on Your Shipment:
View the latest updates on your package's location and expected delivery time.

My Package Says Delivered But I Don’t Have It, What Should I Do?

If your package shows as delivered but you can't locate it, here are some steps you can take:

1. Check Your Surroundings: Ensure that the delivery wasn't placed in a less obvious location, like behind a plant, under a mat, or in a nearby mailbox.

2. Verify the Address: Double-check the delivery address on your order confirmation to make sure it matches your current location.

3. Ask Neighbors: Inquire with neighbors to see if the package was mistakenly delivered to the wrong address or if they received it on your behalf.

4. Contact the Carrier: Reach out to the shipping carrier (e.g., USPS, UPS, FedEx) as they might have additional information about the delivery. Provide them with your tracking number and details about the issue.

5. Check with the Us: Contact us as soon as you can't locate your package. We may have additional resources and can assist in tracking down the package.

6. File a Claim: If the package is still missing after following the above steps, consider filing a claim with the shipping carrier. They may initiate an investigation to locate the package or offer a replacement or refund.

Remember to act promptly, as there are often time limits for reporting missing packages.

Are All The Items On your Store Available For Shipping?

Most items on our online store are available for shipping, offering the convenience of doorstep delivery. However, please note that some specific items may be designated for local pickup only. This information is clearly indicated on the product page. If you prefer the convenience of having your items shipped, simply browse through the available options, and enjoy the ease of online shopping. For items marked as 'pickup only,' please contact us to organize a pickup.

My Purchase Arrived Damaged, What Should I Do?

If your package has arrived damaged, follow these steps to address the issue:

1. Document the Damage:
Take clear photos of the damaged package from multiple angles, including any visible damage to the contents inside.

2. Check Contents:
Open the package and inspect the contents. If any items inside are damaged, take pictures of those as well.

3. Contact the Carrier:
Reach out to the shipping carrier (e.g., USPS, FedEx, UPS) as soon as possible. Provide them with the tracking number and details of the damage. They will guide you on the next steps.

4. File a Claim:
If the carrier is responsible for the damage, they will initiate a claims process. Follow their instructions to file a claim, providing all necessary documentation such as photos, receipts, and any other relevant information. We can also file a claim on your behalf.

5. Contact Us
Please inform us as soon as the damage is detected. We have our own process for handling such situations and may assist you in resolving the issue.

6. Keep All Documentation:
Maintain a record of all communication with the carrier and the seller. This includes emails, claim forms, and any other relevant documents.

7. Be Patient:
The resolution process may take some time. Be patient and follow up with the carrier or seller as needed to ensure that your claim is being processed.

Remember, quick and thorough documentation is key to resolving the issue efficiently.

Do You Include An Invoice Or Packing Slip With Your Shipments?


Payment FAQ's

Does PayPal Offer Protections For Buyers?

Do You Charge A Fee To Use Apple Pay?

How Does eBay Protect Buyers?


Condition FAQ's

How Can I Find Out The Condition Of A Product Before Purchasing It?

I Ordered A Product And It Came In A Different Condition Than Described In The Listing, What Should I Do?

We do our best to ensure our products are carefully inspected before being listed for sale. In the rare occurrence your product arrives in a different condition than what was listed, please contact us immediately and we'll work with you on a quick resolution.


Return FAQ's

How Many Days Do I Have To Open A Return?

Where Will I Receive My Refund?

All refunds will be issued to the original form of payment.


Product FAQ's

How Do I Know The Condition Of The Product I Want To Purchase?

How Do You Ensure The Authenticity Of The Products You're Selling?

For all the products we sell, we carefully inspect each product to verify that each item is authentic and genuine before being listed for sale. Any products that have a serial number are verified with the manufacturer when applicable to confirm that the product is properly registered and verified to be authentic .